top of page

Code of Ethics

​

 

Message from the CEO/President/Founder


 

    Since its foundation in 2015, Medical Assistant Group, LLC (MAG) is a Puerto Rican company that provides medical software development services. It has been founded on a legal ethical framework that governs its practices and promotes all levels at which it provides its services. Our employees are expected to reflect the integrity of a forward-thinking and trustworthy company in the services offered to the professional community. The high ethical standards that characterize MAG will be endorsed to a great extent by the practice and role of the employees that comprise it.

 

Our mission statement describes why the Medical Assistant Group, LLC exists , our purpose and the corporate values we hold near and dear. It describes the importance of putting our customers  first, above all else, and our commitment to the core values of honesty, integrity and transparency. These are the cornerstones of our corporate culture. Our Board of Trustees provides oversight of the decisions and actions of management to ensure that they are consistent with our mission and in the best interests of our professional community.

 

In order to communicate our ethical standards to all employees, physicians, vendors and Board members, we have developed our Code of Ethics. The Code provides guidance regarding the standards that the Medical Assistant Group, LLC has adopted and, most important, communicates our expectations that all customers  will adhere to these standards. Within the Code you will find information regarding our non retaliation policy and your responsibility to report any situation that you believe may violate our Code of Ethics. Every employee should review the Code of Ethics on an annual basis. 

 

We also have embraced a philosophy of full transparency in all of our governance, operational and business dealings. I have always made it my policy to keep the Medical Assistant Group, LLC Board and Executive Committee fully informed of everything that occurs within the Medical Assistant Group, LLC, our accomplishments as well as our mistakes in order to efficiently  address our oversight responsibilities. 

 

Miguel A. Cordero Rodriguez  MD,MBA

Medical Assistant Group, LLC; CEO

​
 

Purpose and Scope

 

The purpose of this Code of Ethics is to provide ethical guidance for confusing or controversial situations. This document explains how Medical Assistant Group, LLC’s ethical standards and core values should inform business decisions made within or on behalf of the company.

Medical Assistant Group, LLC’s Code of Ethics applies to employees at every level. In addition, to uphold our ethical standards, we will hold all vendors, contractors, suppliers, interns and workers.

 

Our Ethical Standards and Core Values

 

At Medical Assistant Group, LLC, we operate around six core values:

  • Honesty 

  • Integrity 

  • Respect for others

  • Accountability 

  • Obedience to the law

  • Respect the rights of others 

 

Decision Making Under the Code of Ethics

 

When making a decision within or on behalf of Medical Assistant Group, LLC, ask yourself the following: 

  • Does it comply with relevant laws and regulations? 

  • Does it comply with the code of ethics and other internal policies? 

  • Does it reflect Medical Assistant Group, LLC’s values and ethical standards? 

  • Does it respect the rights of others? 

  • If you are unsure about any of the answers, ask your manager or a Human Resources staff member for further guidance.

 

Reporting an Incident

 

Medical Assistant Group, LLC encourages all employees to ask questions and raise issues without fear of retaliation and is committed to treating reports seriously and investigating them thoroughly.

Employees are required to report suspected unethical, illegal or suspicious behavior immediately. The company does not tolerate retaliation against anyone who makes a good faith report or otherwise assists with an investigation or audit.

To report an ethics breach, incident or concern:

  • Talk to your manager

  • Contact Human Resources Department


 

Honesty

 

At Medical Assistant Group, LLC we value honesty, transparency and integrity in all aspects of our work. We will not:

  • Lie, cheat or deceive others to get ahead

  • Steal from or otherwise defraud the company, vendors or other employees

  • Sacrifice the company’s values, ethical standards and mission in the name of success

We will:

  • Disclose conflicts of interest

  • Freely share information with other employees if it could impact their work

 

Courage

 

At Medical Assistant Group, LLC, employees must be courageous enough to step out of their comfort zones. This applies not only to innovation in their work tasks, but also making tough decisions. We will not: 

  • Accept bribes, kickbacks or gifts from customers, even if we have worked with them for years

  • Hire employees that we have a personal connection to because it is “easier” than properly researching the options

We will:

  • Report suspected or witnessed wrongdoing of other employees

  • Ask questions when we aren’t sure if a decision fits Medical Assistant Group, LLC’s ethical standards

  • Admit mistakes and accept the consequences

 

Respect for Others

 

Medical Assistant Group, LLC values respect and kindness towards others, including not only other employees, but vendors, partners, visitors and temporary workers as well.  We will not:

  • Act physically, mentally or emotionally violent towards others

  • Discriminate against others based on race, religion, age, gender or other protected status during work tasks or while making hiring and firing decisions

  • Dismiss or make fun of others’ ideas, work or develop

We will:

  • Treat others as we would like to be treated

  • Act politely towards everyone, regardless of tenure or position

  • Report harassment, discrimination, bullying and violence incidents that happen to us and that we witness

 

Accountability

 

Medical Assistant Group, LLC strives to balance teamwork with employee independence. While we support our colleagues, each employee is ultimately responsible for their own actions. We will not:

  • Make other employees’ work harder for them, either intentionally or unintentionally (e.g. “slacking off,” sabotaging work)

  • Blame others for our mistakes

  • Ask for help when we are struggling or confused

We will:

  • Admit to mistakes and failures and find ways to fix them

  • Help and support coworkers to the best of our abilities

  • Seek out ways to improve our skills

 

Obedience with the Law

 

Ethics and compliance go hand in hand. At Medical Assistant Group, LLC, employees must follow not only our ethical standards, but also adhere to all relevant laws and regulations. We will not:

  • Knowingly break laws and regulations while fulfilling workplace responsibilities

  • “Look the other way” when we witness others breaking laws or regulations

  • Steal, leak or otherwise expose proprietary information, customer data or other confidential information

We will:

  • Stay up to date with new and changing laws and regulations that apply to our work

  • Report lapses to the Human Resources Department 

  • Ask the legal department for help when drafting contracts, disclaimers and other documents

 

Code of Ethics Acknowledgement

 

By certifying to the company code of conduct, I acknowledge that:

  • I have read the entire code of ethics and understand your responsibilities related to it.

  • I have had the opportunity to ask questions to clarify any unclear aspects of the code.

  • I agree to abide by its principles.

  • I agree to report to the company any violations of the code.

I agree to cooperate in any investigations of violations of the code.

​

bottom of page